Which action is crucial in de-escalating a potentially harmful situation with inmates?

Staying calm and composed is essential in de-escalating a potentially harmful situation with inmates. When an officer maintains their composure, it helps to create a sense of control and stability in a tense scenario. Calmness can also convey to the inmates that the situation can be managed without resorting to aggression or heightened emotions, which is crucial for diffusing tension.

In moments of conflict, both inmates and officers feel heightened emotions, and a calm demeanor can influence the inmates' reactions, encouraging them to mirror the officer's behavior rather than escalating further. By staying composed, the officer sets a standard for communication that is respectful and rational, allowing for dialogue rather than confrontation. This approach can foster an environment where conflicts can be resolved peacefully, ultimately contributing to the safety of both the officers and the inmates.